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Very important. The schedule for events, services or entrance tickets to shows included in any of the packs of Renfe Viajes Ocio are INDEPENDENT to the train schedule.
REMEMBER. Set a date and time in between the departure and the return train, to avoid complications!.
Not Renfe nor Viajes Reina take responsabilities for the lost of the trip because of the previously pointed. .Agreed
Children under 4 years old do not pay for the train but it is obligatory to notify us after booking to bring a free special train ticket
Our phone from Spain is 902 883 094.
Attention hours are from 9 to 20h, 7 days a week. We will be happy to help with any questions you have about your reservation.
We also can help you with your queries on the email firstname.lastname@example.org
Through our service number you can:
On the website of Renfe Viajes Ocio you can buy your tickets and reservations for leisure activities in your destination. Our team of specialists is continually selecting deals that are of interest to you. On the web you can find different types of services:
After the purchase, you will receive a confirmation email with a code, and a PDF document with the information of the contracted services. Depending on the type of activity that you have acquired, you will find instructions in this electronic voucher:
In case you want to send you tickets to a specific place (we do not ship to PO boxes), you can apply at the time of payment, where we will ask data delivery and, in each case, shipping costs are shown, depending on where it is to be shipped.
Note: Not all products offer the possibility of home delivery. At the time of purchase we will indicate whether this option is available.
Delivery time of these shipments is estimated 7-10 days.
In some shows, it is not available seat selection using a map. In these cases, our system is prepared to offer the best seats, respecting that all localities purchased in a single operation will have adjacent seats.
If you have questions before making the purchase, you can contact us at 902 883 094 where we will be happy to help you.
If you need an invoice for purchased services, you can ask for it on 902 883 094, where we will ask you the tax data and the code of your purchase.
If it happens any alteration in the purchasing process, or the web does not show you the confirmation of it, contact us and we'll help you on 902 883 094 or email@example.com.
If you have lost your confirmation email, or you have not received it, or it has been forgotten at home when traveling, contact us at 902 883 094 or email firstname.lastname@example.org.
If there are changes in the contracted service, we will contact you via email or phone. It is very important to provide us a valid contact details through which you can be located.
In the event that the cancellation is made once the show starts, or if there is any sudden cause that prevents your celebration, please contact us on 902 883 094 to get your money back or exchange it for another service or equivalent session.
We guarantee the best online price of your booking. If you buy a product on our website, and you find a lower price on another website for the same reservation we will match this price.
To proceed with the application, you must have a confirmed reservation through this website, and send an email to email@example.com, indicating in the subject "Request Guaranteed Price" and, after studying if your application meets conditions will send you an e-mail confirming the new price of your reservation and proceed to refund the difference.
You have 24 hours after the confirmation of your booking made through our website to send email Request Price Guaranteed.
Check the terms of this guarantee in our General Conditions.